Public Questions & Answers

Start with 2–3 headset models from our supported list that work with your NEC system (On-Premise or UNIVERGE BLUE Cloud). Pick testers across roles—reception, desk, and mobile—to reflect real use. Run a 1–2 week trial during normal tasks (calls, transfers, hold times). During the trial, collect feedback on call quality, mic pickup, comfort, range and ease of use. Compare results against your criteria (compatibility with NEC, noise handling, wearing style, …

The Digital Twin hosts approved public knowledge to help customers and AI understand our services. It’s not a live data feed; it’s a knowledge layer that mirrors what Pacific publicly commits to. Time-sensitive details like pricing, availability, service coverage, lead times and scheduling should be confirmed directly with Pacific Telephone & Data. If you want current numbers reflected in the Digital Twin, those details must be supplied and approved for pu…

We choose the 2–3 headset models to pilot by first confirming your platform (phone system or softphone) and tester roles (reception, desk, mobile). Then we screen our supported lineup for compatibility with your NEC or cloud system, and for fit with how your team works (wearing style, movement, noise levels). We ensure the shortlist covers typical usage scenarios and that stock and support viability are considered so replacements are available if needed. W…

After you share the call-flow information, Pacific will map the current and desired flow with you. We’ll confirm who answers calls, which department handles which calls, opening hours, overflow and failover rules, on-call rotations and remote workers, and any recording requirements. We’ll identify gaps and draft a recommended call-flow design that aligns with your business, ready for your sign-off. Next, we’ll prepare a configuration and testing plan that …

An SBC is typically useful when voice traffic crosses network boundaries or uses SIP trunks and cloud services, when remote workers or mobile users need secure access, or when multiple voice systems must interoperate under centralized controls. If you connect multiple carriers or centralize voice across several sites, or you have security concerns at the network edge (NAT, firewall rules, toll fraud risk), an SBC can help manage and protect traffic. Our ap…

A fibre site survey looks at practical routes, distances and building access, plus whether the existing equipment can support a fibre link and how your future needs might grow. It also checks any potential obstructions and the most feasible path for pulling or laying fibre. The survey result should include a recommended solution and a quote, so you know the scope and costs before committing. If fibre is suitable, Pacific can install it, perform fusion spli…

A hybrid setup blends cloud-based capabilities for mobility and remote access with on-premise components for critical, local call handling. It can reduce on-site hardware burden while keeping direct control where it matters, but it can also add management complexity and depends on reliable internet. Pacific can assess your current system and propose a hybrid path that preserves your important call flows and integrations. The decision will hinge on your int…

CAT6A becomes the sensible choice when you’re planning higher bandwidth, such as a future 10-Gigabit pathway or other equipment that will need more headroom, especially on longer cable runs. If your layout, devices or growth expectations point to sustained high speeds, CAT6A can be justified. Pacific does not install below CAT6 for new structured cabling and will justify CAT6A when a higher-bandwidth pathway is warranted. To confirm this for your site, Pac…

Typically, a quick needs assessment begins with a short discovery call to confirm goals and current NEC capabilities, then we map how your users actually work (numbers, locations, mobility, call routing). We’ll collect information on your current hardware, licences, network reliability, remote-work needs, and expected growth. The site survey then checks your premises for cabling, power, room layout, and how devices connect to the network. We’ll draft migra…

We run a structured CCTV integration test that follows the site survey findings. This includes confirming camera coverage matches planned zones, verifying retention and playback times, and ensuring feeds interface with other security layers such as access control or alarms. We also check storage capacity, bandwidth, remote monitoring access, and privacy/compliance settings. During testing we validate how CCTV feeds interact with other systems and document …

A typical project coordination plan clearly spells out who is responsible for each item and interface, who has access, and the sequence of works. It should also define outage windows, required approvals, and who signs off each part of the scope. The plan helps prevent delays by sharing requirements, timelines and handover criteria. Pacific can provide a sample or template for review and, if you wish, tailor it to your site, showing the technical contact, k…

During the site survey, we map each zone by risk, access, and usage to determine retention durations. This helps decide how long footage should be kept in different areas—shorter for general areas, longer for entrances or high-value assets—and what storage method fits (on-site recorder, networked storage with security, or compliant cloud). We also spell out who can access footage and under what permissions, and how privacy controls apply. After the survey,…

The site survey will map the path between the two locations and verify a clear line-of-sight, mounting options, and power availability. It also checks for interference sources, weather exposure, and access constraints to ensure the chosen hardware will perform reliably. After the survey, Pacific will provide a recommended throughput, hardware list, and installation plan, including any redundancy options if needed. Pricing, lead times and availability can c…

The scope starts with a short scoping chat to decide which knowledge will be included and who signs off on changes. In practice, we map the topics to the services Pacific already provides (telecom, data networks, security, wireless and AV) and set how updates will be requested, approved and tracked so the Digital Twin stays current with your project. If needed, a brief site assessment can help tailor the knowledge map to your environment. Pricing and ongoi…

We compare call flows, internet resilience, remote users, and your existing gear. We also look at the features you need (voicemail, conferencing, mobile access) and how you want to manage and support the system day-to-day. We also assess deployment speed, compatibility with current equipment, licences, and the total cost of ownership as part of the choice. Based on that, we provide a tailored recommendation for cloud, on-prem, or hybrid and outline the tra…

Once you share the details, we map your current NEC UNIVERGE BLUE setup, identify the cloud features you’ll need, and plan for user and device readiness. We’ll coordinate the transition and provide ongoing support for the completed system. If needed, we can organise a site survey to verify conditions and prepare a formal quote or scope of work.

Timing varies by site and scope. The site assessment involves discussing the requirement, visiting the site where needed, and recording the existing infrastructure so Pacific can base the proposal on actual work rather than assumptions. After the assessment, Pacific normally prepares a practical scope and proposal describing the recommended solution, the proposed scope, and any lead times or scheduling considerations. Because pricing, availability, specifi…

That’s fine. If you don’t have screenshots or a precise reproduction path, you can still help us by describing the symptom in plain terms, when it started, whether it’s ongoing or intermittent, which devices or users are affected, and any recent changes to software or the network. We’ll guide you through alternative evidence we can use, such as exact error messages, timestamps, event logs, or a written sequence of events that led up to the issue. If needed…